COVID-19 SUPPORT FOR PROVIDERS
NYC REACH has expanded its services for primary care practices during the COVID-19 emergency. NYC REACH Membership is not required to receive the following:
- Technical assistance with telehealth
- Support with identification and outreach to high-risk patients
- Updates on potential funding opportunities and policy changes
Read below to learn more. NYC REACH Members are entitled to these services in addition to their current support. Staff continues to provide virtual support for all members.
The New York City Department of Health and Mental Hygiene (the Department) will facilitate the distribution of free pulse oximeters to hospitals and outpatient providers that predominantly serve populations disproportionately impacted by COVID-19, including those with medical comorbidities and sociodemographic factors that put them at increased risk for poor outcomes.
To request pulse oximeters for your organization, complete the request form below. Please note the following conditions:
- The requested items are currently being provided by the City and the requestor will NOT incur any potential costs.
- The Department will consider your needs in planning the distribution of supplies as part of its ongoing response to the COVID-19 emergency.
- The Department does not guarantee that all needs submitted through this form will be met.
- Organizations that receive supplies will receive one standard size supply of an estimated 48 devices.
Click here to complete the request form.
- Pulse Oximeter Distribution Provider Guidance (PDF, November 16)
- Patient Fact Sheet: How to Monitor Your Oxygen Level (PDF, November 9)
To find this fact sheet in other languages, click here and scroll down to Pulse Oximeter Program.
Guidance is continuously being updated as the COVID-19 pandemic evolves. Please visit the websites below to find the latest information as soon as it is released. NYC REACH staff are working remotely and will continue to provide remote support for your organization. If you have any general questions or questions about our programs, please contact your NYC REACH specialist as usual or email firstname.lastname@example.org.
WEBSITES AND NEWS ALERTS:
- NYC Health Department COVID-19 information for providers: Visit this page regularly for the latest information about COVID-19 and how New York City providers should prepare for, test, and handle cases. Resources on this page include webinars, previously released HAN alerts, posters, and more.
- NYC Health Department COVID-19 resources for health care facilities: Visit this page to view guidance and resources for health care facilities on preparedness, response and recovery during the public health emergency.
- The Center for Disease Control’s website for Health Professionals: Visit this page for updated guidance on clinical care, persons under investigation, and other general guidance.
- Sign up for the NYC Health Department’s Health Action Network (HAN) alerts to receive updates via email. To sign up for alerts:
- Visit the Health Action Network website here
- Select “Subscribe to HAN”
- Enter the appropriate information and press the “Subscribe” button at the bottom of the page
- Letter to Providers: COVID-19 Test and Trace Corps (July 7)
- New York State Department of Health Advisory: Ensuring Access to Health Care Services During COVID-19 (May 19)
- COVID-19 Testing Instructions for Pharmacists: Follow these steps for ordering and administering a COVID-19 test.
- Preparing for COVID-19 Vaccine Distribution: Learn how to enroll in the Citywide Immunization Registry to order COVID-19 vaccines, when available.
- COVID-19 Health Care Provider Update July 10: Watch this webinar for updates on multisystem inflammatory syndrome in children in NYC and resources to support older adults who live at home. Click here for a PDF of the slides.
- Personal Protective Equipment and Medical Supply Companies: Review guidance on how health care providers can access PPE and Medical Supplies.
- NYC Health Map: This interactive map displays location-based services for patients, including free blood pressure checks.
- NYC Health Department guidance for all New Yorkers: This page is regularly updated with information geared towards the general public.
- Provider Access Line – 866-692-3641: Call this NYC Health Department hotline for more guidance. Please note: this line is for health care providers only.
NYC REACH practice facilitators can assist your practice with workflows and best practices for identifying and contacting patients vulnerable to COVID-19. If your practice is unable to conduct patient outreach, NYC REACH operates a patient call center that can help. Bilingual staff can inform patients about services available at your practice, provide general information about COVID-19, and assess needs and provide resources for medications, food, housing, health care access, and mental health. Note: Practices must have NYC REACH membership to receive support from the patient call center. Contact us to learn how to become a member.
Small Practice Financial Support Programs (PDF, October 20, 2020)
Multiple entities are offering financial aid and relief to health care providers. NYC REACH has compiled a running list of funding opportunities for which your practice(s) may be eligible, including loans, grants, payer-based relief, and additional opportunities. NYC REACH will continue to post updated versions of this PDF as changes develop.
Provider Relief Fund Resources
- Provider Relief Fund Overview and Access Guide (PDF, November 2, 2020)
- Provider Relief Fund FAQ for NYC Providers (PDF, November 2, 2020)
Recorded Webinar: No-Cost Legal Support for Small Practices & Non-Profit Health Centers (June 25, 2020)
Watch this recording of a live webinar to learn how providers can benefit from free legal services through the Small Business Legal Relief Alliance (SBLRA). The webinar also covers updates to business laws relevant to the COVID-19 pandemic.
The following information is current as of November 23, 2020:
Through the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security (CARES) Act, the federal government has made funding available to reimburse providers for COVID-19 testing and treatment, regardless of insurance status. Providers can seek reimbursement for COVID-19 testing and testing-related visits, as well as treatment for uninsured individuals with a COVID-19 diagnosis, for dates of service on or after February 4, 2020. The same program will reimburse providers for administering COVID-19 vaccines, when available, to uninsured patients.
How it works: Providers enroll in the program and submit claims for reimbursement electronically. Providers are generally reimbursed at Medicare rates based on the Medicare fee schedule. Testing and testing-related visits are eligible for reimbursement for all uninsured patients. Treatment costs are eligible for reimbursement if the patient tests positive for COVID-19, and if COVID-19 is the primary diagnosis.
For each claim, providers must attest that:
- They checked coverage eligibility and confirmed that the patient is uninsured
- They will accept the defined program reimbursement as payment in full
- They will not balance bill patients
- They agree to the program terms and conditions
Covered services include:
- Specimen collection, diagnostic and antibody testing
- Testing-related visits including in office, urgent care or emergency room settings or via telehealth
- Treatment, including office visits (including via telehealth), emergency room, outpatient/observation, and others (see website for complete list)
- FDA-approved vaccine, when available
New York University, in collaboration with NYC REACH, surveyed health care providers, most of whom practiced in small primary care practices, to assess their needs and responses to the COVID-19 pandemic. The survey was conducted in six waves between April 10 and July 23, 2020, to track how challenges evolved and how practices and providers adapted. The documents below include key findings from each wave of the survey. NYC REACH uses this information to advocate and seek support for practices.
Wave 1 Report (Fielded April 14 – April 23)
Wave 2 Report (Fielded April 24 – May 7)
Wave 3 Report (Fielded May 8 – May 21)
Wave 4 Report (Fielded May 22 – June 4)
Wave 5 Report (Fielded June 5 – June 18)
Wave 6 Report (Fielded July 14 – July 23)