NYC REACH has expanded its services for primary care practices during the COVID-19 emergency. NYC REACH Membership is not required to receive the following:

  • Technical assistance with telehealth
  • Support with identification and outreach to high-risk patients
  • Updates on potential funding opportunities and policy changes

Read below to learn more. NYC REACH Members are entitled to these services in addition to their current support. Staff continues to provide virtual support for all members.


  • Select New York City vaccination sites offer walk-in vaccinations. Find a site here.
  • To schedule an appointment, New Yorkers can visit or 877-829-4692.
  • To schedule an appointment for a patient, providers can call 877-829-4692 and press 2 at the second prompt.
  • If you would like NYC REACH to help you set up an appointment for yourself or your staff, email with your phone number and the subject line “Request to schedule a COVID-19 vaccination.”


The New York City Department of Health and Mental Hygiene (the Department) will be distributing personal protective equipment (PPE) for emergency use to small practices and independent pharmacies that predominately serve populations disproportionately impacted by COVID-19. To request emergency PPE for your small practice, please fill complete this form.

Note: To ensure that your request is received and documented correctly, please use the Google Chrome, Firefox, or Safari internet browser to complete the request. Do NOT use any other internet browser such as Internet Explorer, as they may not work correctly with this webform.

Please review the following terms and conditions that apply:

  • This form is a formal request for supplies to the Department and should only be completed by a person who is authorized to speak for your practice. You must affirm that your practice needs these emergency supplies as part of its response to the COVID-19 pandemic.
  • The Department will consider these needs in planning the distribution of supplies as part of its ongoing response to the COVID-19 emergency, but the Department does not guarantee that all needs or requests submitted through this form will be met.
  • Supplies are available on a limited and emergency use basis only.
  • The Department may share your information with partner organizations involved in the procurement and/or delivery process of supplies to your organization.

PLEASE NOTE: If the Department is able to provide supplies to your organization, and the Department incurs costs in procuring those supplies that it cannot be reimbursed for through other sources of funding, the City reserves the right to seek reimbursement from your organization at fair market value for all supplies delivered in response to your request. All requesters will be provided with a standard pre-packaged kit which includes a variety of PPE to last for an average of 1-2 weeks. While supplies last, the PPE kit currently includes surgical masks, isolation gowns, face shields, gloves, goggles, and N95 respirators. Please see cost table below for current pricing.

The New York City Department of Health and Mental Hygiene (the Department) will facilitate the distribution of free pulse oximeters to hospitals and outpatient providers that predominantly serve populations disproportionately impacted by COVID-19, including those with medical comorbidities and sociodemographic factors that put them at increased risk for poor outcomes.

To request pulse oximeters for your organization, complete the request form below. Please note the following conditions:

  • The requested items are currently being provided by the City and the requestor will NOT incur any potential costs.
  • The Department will consider your needs in planning the distribution of supplies as part of its ongoing response to the COVID-19 emergency.
  • The Department does not guarantee that all needs submitted through this form will be met.
  • Organizations that receive supplies will receive one standard size supply of an estimated 48 devices.

Click here to complete the request form.

Additional resources:

Click here to learn the basics of telehealth and watch recordings of previous webinars with helpful information to implement telehealth in your practice.

Guidance is continuously being updated as the COVID-19 pandemic evolves. Please visit the websites below to find the latest information as soon as it is released. NYC REACH staff are working remotely and will continue to provide remote support for your organization. If you have any general questions or questions about our programs, please contact your NYC REACH specialist as usual or email



Proactive Patient Outreach Guide (PDF)
This guide will help you make sure patients know how to best access care. The guide includes a call script for phone outreach and recommendations for other outreach methods like text and SMS messages, email blasts, and patient portal messages.

Creating Patient Lists by Age with eClinicalWorks Registry (PDF)
New Yorkers in certain age groups are eligible for COVID-19 vaccination. Follow this guide to generate a list of patients by age using the eClinicalWorks Registry and send messages to those patients through eCW to inform them about the vaccine.

Creating Patient Lists by Condition with eClinicalWorks Registry (PDF)
New Yorkers with certain underlying conditions are eligible for COVID-19 vaccination. Follow this guide to generate a list of patients by condition using the eClinicalWorks Registry and send messages to those patients through eCW to inform them about the vaccine.

NYC REACH practice facilitators can assist your practice with workflows and best practices for identifying and contacting patients vulnerable to COVID-19. If your practice is unable to conduct patient outreach, NYC REACH operates a patient call center that can help. Bilingual staff can inform patients about services available at your practice, provide general information about COVID-19, and assess needs and provide resources for medications, food, housing, health care access, and mental health. Note: Practices must have NYC REACH membership to receive support from the patient call center. Contact us to learn how to become a member.

Small Practice Financial Support Programs (PDF, March 29, 2021)
Multiple entities are offering financial aid and relief to health care providers. NYC REACH has compiled a running list of funding opportunities for which your practice(s) may be eligible, including loans, grants, payer-based relief, and additional opportunities. NYC REACH will continue to post updated versions of this PDF as changes develop.

Provider Relief Fund Resources

Recorded Webinar: No-Cost Legal Support for Small Practices & Non-Profit Health Centers (June 25, 2020)
Watch this recording of a live webinar to learn how providers can benefit from free legal services through the Small Business Legal Relief Alliance (SBLRA). The webinar also covers updates to business laws relevant to the COVID-19 pandemic.

The following information is current as of November 23, 2020:

Through the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security (CARES) Act, the federal government has made funding available to reimburse providers for COVID-19 testing and treatment, regardless of insurance status. Providers can seek reimbursement for COVID-19 testing and testing-related visits, as well as treatment for uninsured individuals with a COVID-19 diagnosis, for dates of service on or after February 4, 2020. The same program will reimburse providers for administering COVID-19 vaccines, when available, to uninsured patients.

How it works: Providers enroll in the program and submit claims for reimbursement electronically. Providers are generally reimbursed at Medicare rates based on the Medicare fee schedule. Testing and testing-related visits are eligible for reimbursement for all uninsured patients. Treatment costs are eligible for reimbursement if the patient tests positive for COVID-19, and if COVID-19 is the primary diagnosis.

For each claim, providers must attest that:

  • They checked coverage eligibility and confirmed that the patient is uninsured
  • They will accept the defined program reimbursement as payment in full
  • They will not balance bill patients
  • They agree to the program terms and conditions

Covered services include:

  • Specimen collection, diagnostic and antibody testing
  • Testing-related visits including in office, urgent care or emergency room settings or via telehealth
  • Treatment, including office visits (including via telehealth), emergency room, outpatient/observation, and others (see website for complete list)
  • FDA-approved vaccine, when available

Click here to enroll. Visit the program page for more information.

New York University, in collaboration with NYC REACH, surveyed health care providers, most of whom practiced in small primary care practices, to assess their needs and responses to the COVID-19 pandemic. The survey was conducted in six waves between April 10 and July 23, 2020, to track how challenges evolved and how practices and providers adapted. The documents below include key findings from each wave of the survey. NYC REACH uses this information to advocate and seek support for practices.

Wave 1 Report (Fielded April 14 – April 23)
Wave 2 Report (Fielded April 24 – May 7)
Wave 3 Report (Fielded May 8 – May 21)
Wave 4 Report (Fielded May 22 – June 4)
Wave 5 Report (Fielded June 5 – June 18)
Wave 6 Report (Fielded July 14 – July 23)

The City is offering free hotel rooms for people who need to self-isolate but are unable to do so in their current living situation. Visit the program page here.