NYC REACH is expanding its services for primary care practices during the COVID-19 emergency. NYC REACH Membership is not required to receive the following:

  • Technical assistance with telehealth
  • Support with identification and outreach to high risk patients
  • Updates on potential funding opportunities and policy changes
  • Access to a provider survey to share concerns as they evolve

Read below to learn more.

NYC REACH Members are entitled to these services in addition to their current support. Staff are working remotely and continue to provide virtual support for all members.

Click here to learn the basics of telehealth and watch recordings of previous webinars with helpful information to implement telehealth in your practice.

Guidance is continuously being updated as the COVID-19 pandemic evolves. Please visit the websites below to find the latest information as soon as it is released. NYC REACH staff are working remotely and will continue to provide remote support for your organization. If you have any general questions or questions about our programs, please contact your NYC REACH specialist as usual or email



  • NYC Health Map: This interactive map displays location-based services for patients, including free blood pressure checks.
  • NYC Health Department guidance for all New Yorkers: This page is regularly updated with information geared towards the general public.
  • Provider Access Line – 866-692-3641: Call this NYC Health Department hotline for more guidance. Please note: this line is for health care providers only.

NYC REACH practice facilitators can assist your practice with workflows and best practices for identifying and contacting patients vulnerable to COVID-19. If your practice is unable to conduct patient outreach, NYC REACH operates a patient call center that can help. Bilingual staff can inform patients about services available at your practice, provide general information about COVID-19, and assess needs and provide resources for medications, food, housing, health care access, and mental health. Note: Practices must have NYC REACH membership to receive support from the patient call center. Contact us to learn how to become a member.

In response to the COVID-19 emergency, multiple entities are offering financial aid and relief to health care providers. NYC REACH has compiled a running list of funding opportunities your practice(s) may be eligible to apply for, including loans, grants, payer-based relief, and additional opportunities. Contact for assistance. NYC REACH will continue to post updated versions of the PDF below as changes develop.

PDF: Updated September 1, 2020, 10:00 a.m.

Recorded Webinar: No-cost Legal Support for Small Practices & Non-Profit Health Centers: SBLRA

This is a recording from a live webinar hosted on June 25, 2020. Watch this recording to learn how providers can benefit from free legal services through the Small Business Legal Relief Alliance (SBLRA). The webinar also covers updates to business laws relevant to the COVID-19 pandemic.

The following information is current as of April 28, 2020:

Through the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and Economic Security (CARES) Act, the federal government has made funding available to reimburse providers for COVID-19 testing and treatment, regardless of insurance status. Providers can seek reimbursement for COVID-19 testing and testing-related visits, as well as treatment for uninsured individuals with a COVID-19 diagnosis, for dates of service on or after February 4, 2020.

How it works: Providers enroll in the program and submit claims for reimbursement electronically. Providers will be reimbursed generally at Medicare rates based on the Medicare fee schedule. Testing and testing-related visits are eligible for reimbursement for all uninsured patients. Treatment costs are eligible for reimbursement only if the patient tests positive for COVID-19.

For each claim, providers must attest that:

  • They checked coverage eligibility and confirmed that the patient is uninsured
  • They will accept the defined program reimbursement as payment in full
  • They will not balance bill patients
  • They agree to the program terms and conditions

Covered services include:

  • Specimen collection, diagnostic and antibody testing
  • Testing-related visits including in office, urgent care or emergency room settings or via telehealth
  • Treatment, including office visits (including via telehealth), emergency room, outpatient/observation, and others (see website for complete list)
  • FDA-approved vaccine, when available

How to enroll: Click here.

Once enrolled: Begin submitting patient information on Wednesday, May 6, 2020.

Visit the program page for more information.

New York University, in collaboration with NYC REACH, surveyed health care providers, most of whom practiced in small primary care practices, to assess their needs and responses to the COVID-19 pandemic. The survey was conducted in six waves between April 10 and July 23, 2020, to track how challenges evolved and how practices and providers adapted. The documents below include key findings from each wave of the survey. NYC REACH uses this information to advocate and seek support for practices.

Wave 1 Report (Fielded April 14 – April 23)
Wave 2 Report (Fielded April 24 – May 7)
Wave 3 Report (Fielded May 8 – May 21)
Wave 4 Report (Fielded May 22 – June 4)
Wave 5 Report (Fielded June 5 – June 18)
Wave 6 Report (Fielded July 14 – July 23)

The City is offering free hotel rooms for people who need to self-isolate but are unable to do so in their current living situation. Visit the program page here.