Some of the most challenging activities in the NY Medicaid EHR Incentive Program involve health information exchange, patient portal usage, and public health reporting. Read below for tips and strategies implemented by NYC REACH members to meet these program requirements.
Dr. Sabina Awwal of Hillside Medical Care excelled in meeting requirements related to patient portal access and health information exchange (HIE) during a 90-day electronic health record (EHR) reporting period in 2018. Dr. Awwal provided timely online health information access to 92% of patients and ensured 16% of patients viewed, downloaded, or transmitted their health information. For 74% of outgoing transitions of care, she used her EHR to transmit summaries of care to a receiving provider.
Identify your most common external partners and target them for HIE. This saves staff time spent faxing or otherwise sending referral documentation. How to do this:
Dr. Awwal asked her staff to figure out which of her colleagues use the same EHR (eClinicalWorks) so they could work together to optimize its functionality. “My staff contacted them to explain how P2P works, and why they should use it,” she noted. “After those conversations, their staff activated P2P and we started sending each other referrals easily.”
Dr. Awwal assigned staff to speak to patients about the portal. “The staff have a separate laptop they use to log patients in,” she explained. It’s a tedious process, but the only way we could reach the measure. We talked to their families in the waiting room too, and if they were patients as well, we had them log in to their own accounts.”
Providers sometimes find the features they assume are activated in their EHR have not been activated yet, or were deactivated during an upgrade. Complete a “system check” to make sure everything is functioning properly.