The patient engagement call center aims to increase referrals to evidence-based programs designed to support the adoption of a healthy lifestyle for the prevention and self-management of chronic disease conditions such as hypertension and diabetes.
Evidence-based programs include:
- National Diabetes Prevention Program (National DPP)
- Diabetes Self-Management Program (DSMP)
- Diabetes Self-Management Education and Support (DSMES)
- NYC Care Calls
Participating organizations provide the call center a list of eligible individuals they want to connect with prevention and self-management programs. NYC REACH staff calls patients on behalf of the organization to share information about available programs based on eligibility. Interested individuals are enrolled and connected with organizations delivering the program of interest. NYC REACH provides semiannual reports on outreach results to participating organizations.
For more information on the program email rstewart7@health.nyc.gov
- The patient engagement call center aims to increase referrals to evidence-based programs for chronic disease prevention and management. READ MORE>
- NYC Care Call is a telephonic self-management support program for people living with type-2 diabetes. READ MORE>
- The SMRC programs are evidence-based self-management programs that provides participants with the tools and knowledge to help manage their chronic health conditions. READ MORE>
- MAP provides training to medical assistants in small practices to play a role in diabetes self-management support to patients. READ MORE >
- This program works to prevent chronic conditions and increase self-management support for women of reproductive age. READ MORE >
- Take Control aims to improve access to and utilization of DSMES services in New York City. READ MORE >
- MCC works to reduce racial and ethnic disparities in severe maternal morbidity and maternal mortality by using a multi-sectoral approach to prevent and manage underlying chronic conditions such as hypertension or diabetes. READ MORE >